How can I track my order?

Once your order ships, we'll send you an email with a tracking number and a link to the carrier's website. You can use this number to check your shipment's progress. If you don't receive an email within 2 business days of your purchase, please contact us.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you're not completely happy with your FoldifyCase, you can return it within 30 days of delivery for a full refund or exchange. The item must be in its original condition and packaging. Please visit our dedicated Returns page for full details and instructions.

Are your cases compatible with my specific Samsung Galaxy Z Fold/Flip model?

Yes! Our cases are specifically designed for Samsung Galaxy Z Fold and Z Flip series devices. Each product page lists the exact models it's compatible with (e.g., Z Fold 6, Z Flip 5, etc.). Always double-check the compatibility section on the product page before buying to ensure a perfect fit.

How long does shipping take?

We offer Free Shipping on all orders. Standard shipping usually takes 5-10 business days within Australia. International shipping times may vary. You'll get an estimated delivery date with your tracking information. Please allow extra time during peak seasons.

How do I contact customer support if my question isn't in the FAQs?

You can reach our friendly customer support team by filling out the contact form on our Contact Us page. Alternatively, you can send an email directly to info@foldifycase.com. We aim to respond to all inquiries within 24-48 business hours during our Monday to Friday business hours.

What shipping options are available, and what do they cost?

We offer standard and express shipping. Costs vary based on the selected method and destination.

How long will it take for my order to arrive?

Standard shipping takes 10-14 days, while express shipping delivers within 7 business days.

How to track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Use this number on our website to monitor delivery status. https://17track.net/en

Do you ship internationally?

Yes, we offer international shipping to various countries. Shipping fees and delivery times vary by destination

What should I do if my order is delayed?

If your order hasn't arrived within the estimated delivery time. There might be several reasons that could cause the delay. Please contact our customer support at: info@foldifycase.com

How long does it take to process my order?

Orders are typically processed within 1-2 business days.

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

How do I start a return?

Contact our customer service team to initiate a return. They will guide you through the process.

Who covers the return shipping costs?

If the return is due to our error (e.g., wrong or defective item), we cover the shipping costs. Otherwise, the customer is responsible for return shipping.

When will I receive my refund?

Refunds are processed within 7-10 business days after we receive and inspect the returned item.

Can I exchange an item?

Yes, exchanges are possible for items of equal value, subject to availability. Initiate the process by contacting our customer service.

What if I receive a damaged or defective item?

Contact us immediately upon receiving the item. We will arrange for a replacement or refund.

Is a receipt required for returns or exchanges?

Yes, a receipt or proof of purchase is necessary to process returns or exchanges.

Contact – FoldifyCase

Need something specific?Get in touch and we'll talk about it.

Our customer service teams will get back to you within 48 hours since we receive your email.

Still not getting your answers? Email us by info@foldifycase.com anytime. You can also contact us on Instagram, Facebook

Reach out to us at:

Email: info@foldifycase.com

USA Headquarters:

410 S. 4th Street Suite 500, 89101, Las Vegas, United States

P: +1 954 363 9530

UK Headquarters:
43-37 Sheep St, Bicester OX26 6JJ, United Kingdom
P: +447481389633

Accepted Payment

100% Satisfaction Guaranteed

FOLFIDYCASE offers '30-day No Questions Asked For Exchange' and '12-month Product Warranty' to selected product purchased.

Need something specific?Get in touch and we'll talk about it.

Accepted Payment

100% Satisfaction Guaranteed

DEVICE

ABOUT FOLDIFYCASE

GET HELP

Need something specific?Get in touch and we'll talk about it.

Contact form

Accepted Payment

100% Satisfaction Guaranteed

DEVICE

ABOUT FOLDIFYCASE

GET HELP