Returns & Refunds
Change of heart? We've got you covered. Fair, fast and friction-free — the way a return should feel.
No questions asked. From the day your order lands at your door.
Wrong fit? Swap it free, once per order, anywhere in the US.
Manufacturing defects covered on every case, at no extra cost.
How a return works
Four simple steps. Most refunds land back on your card within a week of us receiving your case.
Request
Email foldifycase@gmail.com with your order number — we’ll reply within 24 hours with next steps.
Pack
Pop the case back into its original packaging. Include the card we sent so we can match it to your order.
Ship
Use the prepaid label we email you. Drop it at any USPS location — tracking is automatic.
Refund
Once inspected, your refund goes back to the original payment method in 3–5 business days.
What can be returned?
We’ll gladly take these back
- Unused cases in original, unopened packaging
- Items returned within 30 days of delivery
- Manufacturing defects — any time in the first 12 months
- Wrong model shipped (on us — we’ll express the replacement)
- Size exchanges — first swap is free
These can’t be refunded
- Cases showing signs of wear, drops or scratches
- Items returned after the 30-day window
- Personalised / engraved editions (all sales final)
- Gift cards and promotional freebies
- Damage caused by accident, misuse or modification
Every case ships with a 12-month warranty
We stand behind the materials and the hinge mechanics. If anything fails under normal use within a year of purchase, we’ll replace it — shipping included.
Frequently asked
How long does a refund take to land?
Once your return reaches our warehouse, we inspect within 1–2 business days and trigger the refund the same day. Your card provider then takes another 3–5 business days to post it back to your account. Total: about a week, give or take weekends.
Who pays for return shipping?
If the return is due to a defect or our error — we do. We’ll email you a prepaid USPS label.
For a change-of-mind return, shipping is on you (usually $5–$8 via USPS). Your first size or model exchange, though, is always free.
Do I need the original packaging?
Yes, please. Cases must come back in their original box with all inserts, the care card, and protective sleeve. This keeps the case safe in transit and lets us restock it so someone else can enjoy it.
What if my case arrives damaged?
Email us a photo within 48 hours of delivery. We’ll ship a replacement on the next shipping day — no need to wait for the damaged one to come back to us first.
Can I cancel my order before it ships?
If your order hasn’t been picked for shipping yet, absolutely — email us ASAP and we’ll refund you in full. Most orders ship within 24 hours, so timing matters.
Do you ship internationally? Does the policy still apply?
The 30-day window and 12-month warranty apply globally. For international returns, buyers cover the return shipping and any customs duties. If the return is defect-related, we still reimburse you up to $15 USD in shipping costs — just send us the receipt.
Need the full policy?
The complete, formal return and refund policy — every clause, timeframe and condition in one place. Tap below to read it in full.
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1. Our Return Commitment
FoldifyCase offers a 30-day return window from the date your order is delivered. If you’re not completely happy with your case, you may request a refund, exchange, or store credit — whichever works best for you.
This policy applies to all standard retail purchases made through foldifycase.com. Wholesale, custom/engraved, and promotional giveaway items are governed by their own terms and are not covered below.
2. Eligibility Requirements
To qualify for a full refund, your return must meet all of the following:
- Initiated within 30 calendar days of the delivery date confirmed by the carrier
- Case is unused, unworn, with no scratches, drops, or signs of installation wear
- All original packaging, inserts, care cards and protective sleeves are included
- Proof of purchase (order number or receipt) is provided when requesting the return
- Return is shipped using a traceable method with tracking information shared with us
Items returned outside these conditions may be rejected or issued a partial refund at our reasonable discretion. We’ll always email you first before making that call.
3. Items That Cannot Be Returned
The following are final-sale and not eligible for return or refund:
- Personalised, engraved, or custom-printed editions
- Gift cards, digital downloads, and promotional freebies
- Cases purchased at final-sale discount (clearly marked “Final Sale” at checkout)
- Products damaged by accident, misuse, unauthorised modification, or normal wear and tear beyond what’s covered by warranty
4. How to Start a Return
Email info@foldifycase.com with your order number and the reason for the return. Our support team will respond within one business day with a return authorisation and, where applicable, a prepaid shipping label.
Do not ship a return without first receiving authorisation — unauthorised returns may be delayed or refused.
5. Return Shipping Costs
Defect, damage, or wrong item shipped: we cover 100% of return shipping via a prepaid USPS label.
Change of mind (domestic US): the buyer covers return shipping, typically between $5–$8 USD depending on location.
First size or model exchange: free, both directions, once per order.
International returns: buyer covers return shipping and any customs duties. For defect-related returns, we reimburse up to $15 USD upon receipt of the shipping invoice.
6. Refund Timeframes
Once your return arrives at our warehouse, we inspect it within 1–2 business days. If approved, the refund is issued to your original payment method the same day.
Depending on your bank or card issuer, the refund may take a further 3–5 business days to appear on your statement. Credit card refunds typically clear fastest; PayPal refunds are usually same-day; bank transfer refunds can take up to 10 business days in rare cases.
If more than 10 business days have passed since we emailed your refund confirmation and the funds have not appeared, contact your bank first, then reach out to us.
7. Exchanges
Swapping for a different size, colour, or model? Your first exchange per order is free both ways within the US. We’ll ship the replacement as soon as we receive and inspect the original.
If the replacement item is priced higher than the original, we’ll send a payment link for the difference. If it’s priced lower, we’ll refund the difference to your original payment method.
8. Defective or Damaged Items
If your case arrives damaged, defective, or not as described, email us within 48 hours of delivery with photos of the issue and the packaging. We’ll ship a replacement on the next shipping day — you don’t need to wait for the damaged item to come back first.
9. 12-Month Warranty
Every FoldifyCase comes with a 12-month limited warranty against manufacturing defects. This covers hinge failure, material splitting, magnetic ring detachment, and similar faults under normal use.
The warranty does not cover: cosmetic wear, scratches, discolouration from UV exposure, damage from drops, impacts, or accidents, or damage caused by third-party accessories (cables, chargers, mounts).
Warranty claims are resolved via a free replacement of the defective case. Shipping is on us in both directions for the duration of the warranty period.
10. Cancellations
Orders can be cancelled for a full refund as long as they have not yet been picked for shipping. Most orders ship within 24 hours of being placed, so please email us as soon as possible if you’d like to cancel.
Once an order has shipped, it must follow the standard return process above.
11. Late or Missing Refunds
If you’ve received our refund confirmation email but haven’t seen the funds, please:
- Check your bank or card account again — sometimes refunds post under the original charge date rather than the refund date
- Contact your card issuer — processing times vary
- If 10 business days have passed with no movement, email us and we’ll investigate with our payment processor
12. Changes to This Policy
FoldifyCase may update this policy from time to time to reflect operational changes, legal requirements, or carrier pricing. Material changes will be posted on this page with a revised “Last updated” date. Continued use of the service after changes are posted constitutes acceptance of the new policy.
13. Contact Us
Questions about this policy or an existing return?
Email: info@foldifycase.com
Response time: within 24 hours, Monday to Friday
Still unsure? Talk to us.
Our support team answers every email within 24 hours — usually faster. No bots, no copy-paste replies, just humans who care about getting you sorted.